Question 1

How do I order online?

Accepted Answer

To order goods through our online home delivery service, please browse and select your desired products. Once your order is complete and your shopping cart has been submitted, our delivery team will contact you with the final confirmation of order and delivery details.

Question 2

How can I pay for my order?

Accepted Answer

Payment Instructions (Temporary)

ORDERS MUST BE PAID VIA BANK TRANSFER

Bank Details: CP Online Shopping
BSB: 064036 Acc Number: 10189900
Payment Description: Order Number

Once your payment has been made, your order will be completed and you will receive a confirmation text.

These payment instructions are temporary due to the switch from Bendigo Bank to Commonwealth Bank. We are currently working on solutions to activate card payment for orders.

Question 3

How much will my delivery cost?

Accepted Answer

All delivery orders under $700 are charged a $5 delivery fee. Delivery orders over $700 will be charged with a $30 fee. 
Please note there is a $50 minimum on all orders.

For our Christmas Promotion, we are offering FREE Delivery for any orders over $50!

Question 4

Do you have a minimum order requirement?

Accepted Answer

All delivery orders must be a minimum of $50. 
Pick-up orders do not have a minimum order requirement.

Question 5

When will my order be processed and delivered?

Accepted Answer

Orders will be delivered once payment has been processed.

Orders are processed from 9am to 6pm on Monday to Saturday. All orders that are made after 5:30pm will be processed on the next day. Orders made before 5:30pm will be delivered on the same day.

Question 6

What information will I need to provide when ordering online?

Accepted Answer

Customers must provide all relevant details (Name, phone number, address) at the checkout page before completing their order.

Question 7

Can I keep track of my past orders?

Accepted Answer

Absolutely! Simply login to your account on our website. Click on My Orders. You will see all your past transactions.

Question 8

Can I update my account details?

Accepted Answer

Yes of course! Simply login to your account and click on:
My Account
My Wallet
My Addresses
To edit information on each page.
You can update your account information as often as you like.

Question 9

What is required when my order is ready for pick-up?

Accepted Answer

Upon pick-up, the noted person(s) must provide their 
Order Number, Receipt/Payment Confirmation, 
and a form of Identification (advisably: a Driver’s Licence).

Question 10

Do you require assistance?

Accepted Answer

If you require assistance, please contact our hotline number at 5571022

Question 11

Order and Payment Guide

Accepted Answer

Please click here for our Order and Payment Guide

Frequently asked questions